To ensure that our clients receive the highest level of service, Gemini has developed a dedicated QA program to address customer concerns, provide feedback, take corrective action, and provide peace of mind.

Our Quality Assurance Program

Communications

  • 24/7 point of contact
  • Military-grade chain of command ensures consistent flow of information
  • Phone/email support
  • Project Health status reports
  • End of Project Client Review
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OEM Training

  • Created through DOE grant
  • Ensures all technicians are trained on all required platforms
  • Constantly updated to ensure all information is current
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Continuous Improvement

  • Dedicated QA staff
  • Prompt action on discrepancies with formal documentation based on established QA timelines
  • Historical record of actions, with formal metrics to clearly show improvement
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Formal Documentation

  • Written post-project debrief
  • Lessons-learned project synopsis
  • Per Turbine report of services performed with photographic documentation

Let Gemini earn your business!

Call us at (267) 436 4646